HOME FAQS

Do You Need Help?

Here you will find answers to the questions we are most often asked about products, orders, deliveries, and much more

Returns

Orders

Deliveries

Warranty and technical assistance

Recording

My account

Payments

Products

Smartwatches - Extend battery life

Wrist-worn smart timepieces
What precautions should be taken with watches?
Are the watches waterproof?

"Waterproof" means only that the watch is watertight. If you want to do an activity where the watch will be exposed to higher pressures (for example, diving, skydiving, mountaineering, skiing), you should use a watch designed for that purpose and identified as such in the water resistance categories.
What does water resistance mean?

“Water resistance” refers to the watch’s ability to withstand certain water pressures in a laboratory setting.
To ensure your watch is not damaged during activities where you might be exposed to higher pressures, you should always check your watch’s water resistance rating. If your watch can handle the pressures of that activity, make sure the crown is fully closed and avoid using the crown or buttons.
Even water-resistant watches can be damaged by hot water or saltwater, as this contact can harm the seals. These seals can also wear out depending on use, so they should be replaced regularly to keep the watch watertight.
If condensation appears on your watch’s dial, you should contact us immediately at info@onewatchcompany.com or visit an authorized retailer.
How is the size of a watch measured?

The size of the watch is measured by the diameter of the case as shown in the image below.
My watch is running slow/fast. What does that mean?

In quartz movement watches, the normal deviation is about plus or minus 15 seconds per month. If the watch is exposed to strong magnetic fields (for example, a magnet), the mechanism may stop briefly, which can appear as a delay.
The second hand on my watch seems to move irregularly. What does that mean?
Are the watches protected against drops or impacts?

Since it is a delicate object, a watch can withstand small drops, but any larger fall or impact can damage it and affect its functioning.
What precautions should be taken with jewelry?
What are One jewelry pieces made of?

The main materials of our jewelry are Steel, Ionized Steel, Zirconia Crystals, Swarovski Crystals, leather, among others.
How can I know the right ring size?

A ring with the right size should be comfortable, fitting snugly enough not to fall off and loose enough to slide over the finger. The simplest way to know your size is by measuring the diameter of a ring you already have, as shown in the image below, and comparing it with the following chart:

If your measurement falls between two sizes, you should choose the larger size.
Alternatively, you can measure your finger, but to ensure you find the ideal size, you should take several measurements at different times and days, as your finger size varies throughout the day and depending on the weather. Avoid using materials that can stretch or twist, as they may give an incorrect measurement.

If you have any questions or need help, you can contact our Customer Support through the contact form or by sending an email to info@onewatchcompany.com.