HOME FAQS

Do You Need Help?

Here you will find answers to the questions we are most often asked about products, orders, deliveries, and much more

Returns

Orders

Deliveries

Warranty and technical assistance

Recording

My account

Payments

Products

Smartwatches - Extend battery life

Wrist-worn smart timepieces
What is the warranty period for the products?
Is it necessary to stamp the warranty?

It is not mandatory to stamp the warranty since the fundamental document to claim any warranty is the proof of payment, which in this case is the purchase invoice.

You can access your customer area, where we provide all the details of your order including the invoice, as this is the document that will be requested in case of technical assistance or any other issue related to the product.
What can I do if a product has a manufacturing defect and is still under warranty?

If you receive your order damaged or notice any manufacturing defect in the item, please contact our Customer Support team via email at Info@onewatchcompany.com.
I had an accident with my watch

In case of an accident, if the watch suffers a fall or a strong impact, we recommend that you contact our specialized ONE technical support.

Even if everything seems normal, the impact may have compromised the equipment's water resistance or even damaged some of the more sensitive internal mechanisms that ensure the accuracy or proper functioning of your watch.
Technical Support Outside the Warranty Period

Even after the legal warranty period has ended, we continue to provide technical support for our products.
To carry out any repair or maintenance on your ONE products, just contact our Customer Support team via the email info@onewatchcompany.com.
What is the timeframe for repair or replacement of the item?