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Here you will find answers to the questions we are most often asked about products, orders, deliveries, and much more

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Smartwatches - Extend battery life

Wrist-worn smart timepieces
How do I access my account?
Are my data protected?

Yes. All information is sent encrypted to ensure the security of confidential data. To learn more about how we handle and protect your data, please see our Privacy Policy.
Why should I subscribe to your newsletter?

By subscribing to our newsletter, you will receive all the latest ONE news, launches, exclusive campaigns, and personalized offers directly to your email first. When you subscribe, you are entitled to a 10% discount on your first purchase, not combinable with other ongoing campaigns or promotions.

How can I subscribe to your newsletter?

You can subscribe to our newsletter in 3 ways:
1. By entering your email in the β€œNewsletter” section at the bottom of the page and clicking the β€œOk” button:
2. By checking the newsletter subscription box when you register;
3. By checking the newsletter subscription box at checkout.
How can I change my account information?

After you LOG IN to your account, go to MY ACCOUNT where you can edit: Personal Data, Access Data, Addresses. View: Orders, Returns, Stock Alerts, Discounts, among others.
How can I unsubscribe from the newsletter?
How can I cancel the SMS subscription?

Newsletter subscription cancellation can be done as follows:
After logging in: Go to MY ACCOUNT, NOTIFICATION MANAGEMENT, and turn off the "Marketing SMS Notifications" button.
How can I delete my account?
How can I register?

To register, you must follow these steps:
1. Click on β€œRegister” at the top right corner of the page;
2. Choose your preferred registration method – either through one of the social networks shown or by filling out the form;
3. Read the legal information regarding the General Terms of Sale and Privacy Policy and confirm that you accept these terms by checking the box;
4. Check the newsletter subscription box if you want to receive our news and offers by email;
5. Click the β€œsubmit registration” button.

After completing these steps, you will receive an email confirming your registration.