Below is the step-by-step process to complete a return:
1 – Log in to the One website.
2 – Hover over your profile icon in the top left corner.
3 – Click on ‘My Account’
4 – Click on ‘My Orders’
5 – Choose the order and click to open it.
6 – At the bottom, click on ‘Return / Exchange’
7 – Click on ‘Return’
8 – Select the reason for the return.
9 – Choose the collection method.
10 – Choose how you want to receive the refund.
11 – Click to finish.

Afterwards, you must send your order to be reviewed by our technical support department. Once the product is successfully validated, we will proceed with the refund to the indicated IBAN.
Please note that we can only accept items without any damage or signs of use. Items must always be returned in the original packaging and with all accessories.
An envelope and a label were included with your order. Just place the item, original accessories, and the corresponding invoice inside that envelope and drop it off at a DPD "Pick-Up" point counter to send it to us at no cost.