Watch Care Guide


Discover how to use, clean, and care for your ONE watch. In this guide, we’ve gathered essential information about water resistance, straps, the battery, servicing, and warranty to help preserve the watch’s performance and finish for longer.

Water resistance

The Water Resistant rating does not mean that your watch is waterproof in all situations. Always follow the rating indicated on the case back, and never use the crown or buttons while the watch is wet. After a fall, a strong impact, or servicing, check the water resistance before exposing the watch to water again.

Water resistance

Identify your watch’s water resistance

Water resistance is indicated on the watch case back. Always check the specific rating for your model.

Cleaning and maintenance

Small daily care measures help preserve your watch’s finish and appearance for longer.

Regular cleaning

Clean the watch with a soft, clean, dry cloth, removing sweat, dust, and other residue after use. Do not use stiff brushes, abrasive materials, or sharp objects.

Bracelets and details

Bracelets and decorative elements may require different care than the watch case. Follow the recommendations appropriate for your model’s material.

Metal bracelets

Clean the bracelet with a soft cloth and carefully remove sweat and moisture. Avoid products intended for polishing metals, as they may alter or wear down the finish.

Battery and technical support

Battery replacement and any work on the case must be carried out by authorized professionals to protect your watch’s functionality and water resistance.

Battery replacement

Do not open the watch at home. When the battery needs replacing, visit a store, point of sale, or authorized ONE service center to ensure the correct component is used for the model.

Warranty and support

Check your ONE watch’s warranty terms and find out how to request service in the event of a manufacturing defect or technical issue

Warranty coverage

The warranty is valid for three years from the date of purchase and covers manufacturing or material defects, upon presentation of proof of purchase and compliance with the relevant terms and conditions.

Versatile pieces, unique details

DISCOVER SOME OF OUR WATCHES
Some watches do more than just tell the time—they also let you personalize how you wear them. Discover pieces designed to adapt to your wrist, your style, and the way you put your looks together.
DARE: ADJUST IT TO YOUR WRIST
DARE: ADJUST IT TO YOUR WRIST

A watch designed to adapt to you.

The Dare watch strap can be easily adjusted by you, without having to take it to a watchmaker. This makes it easier to adapt the size to your wrist and start wearing it comfortably from the very first moment.

BOXES ONE: MORE THAN ONE WATCH IN A SINGLE SET
BOXES ONE: MORE THAN ONE WATCH IN A SINGLE SET

Multiple combinations, the same watch.

ONE Boxes were designed to give you more versatility in your daily life. You can switch between different straps and, on some models, also between different bezels, creating distinct looks according to your mood, outfit, or occasion.

Important compatibility note:

The straps and bezels in each box were developed exclusively for the watch included in that set. In other words, each box can only be interchanged with itself and the components are not compatible between different boxes.

CHARM WATCHES: PERSONALIZE YOUR WATCH
CHARM WATCHES: PERSONALIZE YOUR WATCH

A watch you can make even more your own.

Some ONE models are designed to hold charms directly on the bracelet, allowing you to personalise your watch with small details that make all the difference. Over time, you can add new charms and create different combinations, transforming the piece to suit your style, mood, or the meaning you want to carry with you.

In the Links Goldmodel, the open links allow you to integrate charms into the watch itself, creating a union between jewellery and watchmaking in a more versatile, expressive, and personal piece.

Relógio One Rêverie Bicolor - OL9713SB42L

Watches

Care tips to keep your watch looking flawless at all times.

Jewelry

Preserve the shine and beauty of your jewelry.

Smartwatches

Learn how to use and care for your smartwatch.

Sunglasses

Protect the lenses and preserve your glasses.

Perfumes

Discover how to apply and prolong the fragrance.

Accessories and maintenance

Store and protect your pieces with the right accessories.